The remaining three levels (Fantastic, Enterprise, and Enterprise Plus) are still $49, $69, and $89 per agent per month respectively. The entry-level tier, dubbed Mighty, is still $29 per agent on an annual contract. HappyFox has maintained essentially the same pricing structure on a per-agent basis since our previous review. Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. ( Read our editorial mission (Opens in a new window) & see how we test everything we review (Opens in a new window).) You still must create assets individually or import them from a CSV file. For example, while HappyFox's asset management feature has seen some improvements since our last review, it doesn't quite match those from Freshservice and ManageEngine ServiceDesk Plus. If you're handling an in-office service desk for IT professionals, HappyFox has some gaps.
However, HappyFox's most favorable scenario is one where you're supporting customers. Similar integration is coming for Microsoft Teams as well, all of which keeps HappyFox atop our Editors' Choice awards list with the likes of Freshdesk and HaloITSM. Deep new integration with Slack gives agents the ability to perform tasks such as entering tickets without switching to a HappyFox webpage. But in this case, you get what you pay for with a high-end, super-functional solution. HappyFox retains its place as one of the most comprehensive help desk solutions we've ever reviewed, though it also remains one of the costliest solutions as well.
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